Terms and conditions

Article 1 - Purpose

The present general terms and conditions of sale (hereafter the "GTCS") govern all relations between LES JUMEAUX, a simplified joint stock company with a capital of 50000.00 €, registered in the Trade Register under the number 527709018, whose registered office is located at 12 RUE JEAN JAURES 93230 ROMAINVILLE France, represented by Karim LOUMI in his capacity as manager, (hereafter "the Company") and any individual visiting or making a purchase via the Site (hereafter the "Customer").

Article 2 - Acceptance of the GTCS

The Customer is invited to carefully read the GTCS in force prior to any order.
By placing an order on the Site and ticking the box "I acknowledge having read the General Terms of Sale and I accept them", the Customer certifies that he/she is a natural person aged at least 18 years (or with the authorisation of the authorised person on the date of validation of his/her order) and acknowledges having previously read and accepted without restriction the terms and conditions of sale applicable to his/her purchase at the time of placing the order.
The Company reserves the right to modify its GTCS at any time, the conditions applicable and enforceable against the Client being those in force at the date of the order by the Client.
These GTCS are permanently accessible at the following address: shop.boucherie-lesjumeaux.com in a computer format that allows them to be printed and/or downloaded, so that the Client can reproduce or save them.

Article 3 - Products and availability

In accordance with Article L.111-1 of the French Consumer Code, the Customer may, prior to placing an order, view the essential characteristics of the Product(s) he wishes to order on the Site.

The products in our offer comply with the regulations and standards in force in France and/or in the European Union on the date of their delivery.

Each product is accompanied by a description enabling the customer to know the essential characteristics of the product; however, the photos and illustrations are for information purposes only. Likewise, for products cut to size, their weight may vary according to the cut within a range of +/- 10% compared to the weight indicated on the product description. If the weight of the product when cut is 10% more or less than the weight indicated in the product description, the excess or insufficient weight will not give rise to any proportional increase or decrease in price.

Consequently, we shall not be held liable for any errors, inaccuracies or omissions in the information on our offer put online on this site.

We reserve the right to modify our offer at any time and without notice. Consequently, the products in our offer are available for as long as they appear on the site and within the limit of stocks. The availability or not of a product as well as the delivery time is indicated to the customer when entering the order form and is confirmed to him in the order acknowledgement referred to below. In the event of unavailability of one or more Products ordered, the Company will inform the Customers as soon as possible.

Article 4 - Orders

Orders for Products are made directly online on the Site. Telecommunication costs when accessing the Internet and using the Site remain the responsibility of the Customer.

To place an order, the Customer must follow the various steps described on the Site, and in particular create his Customer account by filling in the various mandatory information identified by an asterisk.

The Customer is entirely responsible for the information entered in his order form. If the order form is not filled in completely, it will not be validated. Consequently, we shall not be held liable in the event that we are unable to deliver or execute the order due to errors, inaccuracies or omissions relating to this information.

The contract of sale is deemed to have been formed when the order has become final.

Any order only becomes final after the Customer has clicked on "I have read and accept the general terms and conditions of sale" and "Validate my order" and, as such, acknowledges acceptance of the content and conditions of his order, as well as these GTCS.

The Company will then notify the Client of his definitive order by e-mail, and will begin preparation and delivery of the order only after receipt of the full price.

The Company reserves the right not to accept an order from a Client with whom there is a dispute or in the event of non-payment by the latter, or in the event of an order for the same product in abnormal quantities.

Articles 5 - The Price

The sales prices of the Products on line on the Site are indicated in euros and include all taxes (including VAT).

They take into account the VAT applicable on the day of the order. The sale prices of the Products may be modified by the Company at any time, the prices applicable to the Customer being those in force at the time of confirmation of the order on the Site.

Prices do not include shipping costs, which are invoiced in addition to the price of the Products purchased (see Article 7 below). The shipping costs will be indicated before the order is recorded by the Customer.

The amount of the order that the Customer will have validated by proceeding to its payment is the final price - all taxes included and including the amount of the delivery costs - and the maximum amount that may be debited to him.

Article 6 - Payment

The price is payable in cash on the day the order form is entered by the Customer. Payment is made by credit card: Carte Bleue, Visa or Mastercard.

The information transmitted by the customer from his computer does not circulate in clear on the net, does not transit through this site and is not recorded on our servers; the customer will therefore have to communicate this information at the time of each new order.

In the event of refusal by the bank payment centre concerned, the order will be automatically cancelled and the customer will be informed by telephone or by sending an e-mail.

Article 7 - Delivery

It is the Customer's responsibility to check whether his delivery address is within the valid delivery zone indicated on our site.

The Company, via its service provider, undertakes to do its utmost to ensure the delivery of the products ordered to the address and within the time slot indicated. The Client or the recipient undertakes to be available to receive the said order in accordance with what he himself has validated. In the event of the absence of the Client or the recipient at the time of delivery of his order, our service provider will arrange a new appointment with him. Any costs incurred for this new delivery will be at the exclusive charge of the Client. In the event of impossibility to deliver the order within the time required due to the very nature of the products, the payment of the order will be retained by the Company by way of compensation.

The products travel at the Client's own risk. For France, the products are delivered by a carrier who guarantees the respect of the cold chain from their departure at the Seller's premises to the place of delivery indicated by the Customer. For the rest of the world, the products are transported in a system that respects the cold chain for a maximum period of 48 hours.

It is also the Customer's responsibility to anticipate his order in view of the shipping and delivery times, particularly in the case of orders placed on Fridays or weekends. The following examples indicate the delivery date according to the day of your order:

- Orders from Sunday to Wednesday 12 noon: Delivery possible on Thursday morning before 1pm.

- Orders from Sunday to Thursday 12 noon: Delivery possible on Friday morning before 1pm.

- Orders from Sunday to Friday 12 noon: Delivery possible from Saturday morning before 1pm.

Article 8 - Receipt

The Customer (or the recipient) is required to check the apparent condition of the package and the products on delivery in the presence of the delivery person. In the event of any anomaly noted, the Customer (or the recipient) must imperatively mention to the delivery person the damage or shortcomings noted and formulate the said shortcomings or reservations in writing, dated and signed. The Client or the recipient must keep a written copy of the form recording the reservations.

In the event of an anomaly or failure with regard to the content of the products (missing products, non-conformity with the order, etc.) the Client shall contact the Company within 24 hours of receipt of the order. Failing this, the delivery will be deemed to be in conformity with the Client's order.

Article 9 - Right of withdrawal

In application of the provisions of Article L.221-28 4th of the French Consumer Code, the right of withdrawal may not be exercised for the supply of goods likely to deteriorate or expire rapidly.

The customer cannot therefore benefit from a right of retraction following an order for products.

Article 10 - Intellectual property

Under no circumstances is the Customer authorised to download or modify all or part of the Site and in particular its content (listed products, descriptions, images, videos, articles, etc.).

Under no circumstances may the Site or any part of the Site be downloaded, reproduced, copied, sold, used or exploited for commercial purposes without the express written authorisation of the Company.

Generally speaking, all the elements protected by copyright and more broadly by intellectual property law appearing on the Site (trademarks, logos, other distinctive signs, photos etc.), will remain the full and entire property of the Company or its partners/suppliers.

The reproduction or use of all or part of these elements is only authorised for the exclusive purpose of information for personal and private use, any reproduction and any copies made for other purposes being expressly prohibited. Any other use constitutes an infringement and is punishable under intellectual property law, unless prior written authorisation is obtained from the Company.

Article 11 - Personal data

The first name, surname, postal address, telephone number, e-mail address, payment card number and any data communicated on or via the Site or generated by the Customer's browsing constitute personal data.

In accordance with legal obligations, the Company keeps this information under enhanced security conditions and for limited periods of time proportional to the purposes for which the Client has communicated it to the Company, i.e. to process his orders via the Site, to enable him to benefit from the services offered by this Site, to send him commercial proposals that may be of interest to him, or to send the Client in return any information he may have requested from the Company by filling in questionnaires or sending e-mails. Certain information requested in the forms is mandatory and is marked with an asterisk; if the Client chooses not to provide this information to the Company, the Company will not be able to process the request.

In accordance with the provisions of the French Data Protection Act of 6 January 1978, the automated processing of personal data carried out on the Site has been declared to the French Data Protection Authority (CNIL).

In accordance with the French Data Protection Act of 6 January 1978, the Customer has the right to access, rectify and oppose all personal data at any time by writing to SAV@boucherie-lesjumeaux.com, providing proof of identity.

Article 12 - Force majeure

The Parties may not be held liable if the non-execution or delay in the execution of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.

Article 13 - Entirety

In the event that one of the clauses of these GTCS is null and void for any reason whatsoever, the validity and compliance with the other provisions of the GTCS shall not be affected.

Article 14 - Applicable law - Settlement of disputes

The present terms and conditions of online sale are subject to French law.

In the absence of amicable settlement, disputes relating to orders placed on the Site are the exclusive competence of the French courts, notwithstanding plurality of defendants or appeal in warranty.