To enable you to benefit from your favorite products Twins regardless of your place of residence in mainland France, we offer a delivery service operated by Chronofresh on the place of your choice (your home or that of a friend, place of work or place resort)
Your order will thus be taken care of, transported and then delivered to you, at the optimal temperature while respecting the cold chain, and in order to preserve the quality and the freshness of the products.
Once your order has been placed on our website, we
contact us by phone to confirm your order. This is not
that following this confirmation* that your order will be prepared by
our treatments then delivered to your home via Chronofresh within 24 to 48 hours (see
detail in the table below)
*Please note that once the order has been confirmed, you will no longer be
possible to cancel it.
| Confirmation command | Tuesday before 12:00 p.m. | Wednesday before 12:00 p.m. | THURSDAY before 12:00 p.m. | friday before 12:00 p.m. |
| Day** of your delivery | Wednesday or THURSDAY ** | Thursday or Friday** | Friday or SATURDAY ** | Saturday or Monday** (deliveries not being provided on Sunday) |
**Chronofresh packages are delivered within 24 to 48 hours. That's why we don't
we are not able to guarantee you the precise day of delivery but
rather to give you a range of 48 hours
Also note that orders placed over the weekend will not be
taken into account only on Tuesday morning (the butcher's shop being closed on Monday)
As soon as your order has been dispatched, a link will be sent to you by e-mail.
or SMS by our carrier Chronofresh to allow you to track
the progress of your parcel. Thanks to the Predict™ service from Chronofresh, you
are informed by e-mail or SMS throughout the delivery. Meat
being a sensitive and perishable product, it is important to ensure that you
your presence on the day of delivery. However, in case of failure of
delivery during the first passage, Chronopost will send you a notice of
transit and will contact you to reschedule your delivery as soon as possible.
early. You can also join at any time
Chronofresh by phone by dialing 0 969 320 311 and in you
with your tracking number.
Please note that if the package is still not received during the
second presentation of the deliverer, it will be destroyed and will remain invoiced.
In addition, parcels cannot be refunded or compensated if the date consumption limit has not been exceeded and that the package is in good state.
In the event of an incident with Chronofresh, in order to have you compensated must report the reason for your refusal to the delivery person and take photos of the damaged package. Without proof from you, we can proceed to the reimbursement or compensation.
| Order amount | Preparation and shipping costs |
| from 0 to 60€ | 30€ |
| > 60€ to 150€ | 25€ |
| > 150€ | FREE DELIVERY |
We hope that our delivery service will bring you all satisfaction. Please do not hesitate to contact us if you have any questions or concerns about your order. We are here for help you!